Privacy and Security


ElectricFireplacesOnline is committed to protecting your privacy. Any personal information that we collect is used only to make shopping on our site possible and to enhance your overall experience. We do not sell, trade or rent personal information with anyone. When an order is placed, we collect basic information including your name, email address, physical address(es), phone, and credit card information. We use this information to confirm your order and to respond to your inquiries.
From time to time, we may contact you about news and special promotions. You can choose to be removed from these emails by following the unsubscribe instructions located at the bottom of each email campaign we send.


We take every step necessary to ensure that all personal information, including credit card information, is protected and secure. Personal information provided on our website, and online credit-card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates that you are in a secure area which employs SSL. Your browser may give you a pop-up notice that you’re entering a secure area.
Our security systems exceed industry standards for the protection of credit-card data. Security features include the encryption of sensitive data transmissions, multiple firewalls, and access restrictions to equipment storing credit-card data.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, we will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made from us through the secure server. In the event of unauthorized use of your credit card, you must notify your credit-card provider in accordance with its reporting rules and procedures.

If you choose, you may purchase merchandise over the phone by calling Electric Fireplaces Online toll-free. The number is 1-470-202-8543; a customer service representative will gladly take your order and answer any questions you may have. Please consult this webpage for changes/updates to our Privacy and Security Policies.

If you have questions about these policies, please contact us:
Phone: 1-470-202-8543
3245 Peachtree Parkway, Suite D
Suwanee, GA 30024

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